Returns

PLEASE INSPECT YOUR ORDER UPON RECEPTION AND CONTACT US IMMEDIATELY IF THE ITEM IS DEFECTIVE, DAMAGED, OR WRONG. WE WILL THEN EVALUATE THE ISSUE AND MAKE IT RIGHT.

Request a Return for Non-Defective Items

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return for any non-defective item.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, please email us at support@ultmax.ca with your order# and a picture of the item(s) you would like to return. If your return is accepted, we will send you the instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

For non-defective returns, the customers will be responsible for the return shipping cost. We can provide a pre-paid return label upon request. Please note the return shipping cost will be deducted from the refund/credit.

You can always contact us for any return questions at support@ultmax.ca.

Incorrect & Defective Item(s)

Our products all come with a 1-year warranty. Please contact us if you have any issues.

Incorrect Item(s) Sent

If you did not get what you ordered, please email us at support@ultmax.ca with your order# and a picture of the item(s) you received from us. We will issue you a prepaid shipping label to return the mistakenly sent item(s). Once everything is returned, we will resend your order.

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Defective Item(s)

If you receive a defective product from us, we would like to take care of it as soon as possible. Instead of going through the traditional return process that can take at least 3-5 business days, please send us an email and provide the following:

• Your order#.
• A picture of the defective item(s).
• Description of the issue you are having, such as a copy of the inadequate print sample, a picture/short video showing the error message/lighting on your machine, etc.
• Your preference between exchange and refund.

Then we will process your request as soon as possible. Once you receive your replacement(s) or refund, please discard the problematic product(s) at your convenience.

Non-returnable Items

Special-ordered products (such as OEM cartridges) are not eligible for return. Please get in touch if you have questions or concerns about your specific order.

Refunds

We will notify you once we have received and inspected your return. Then let you know if the refund is approved or not. If approved, you will be automatically refunded on your original payment method. Please remember it can take a few business days for your bank or credit card company to process and post the refund, too.