FAQ

Company Information

• Where are you located?

  Ultramax Technology Inc.
  520 McNicoll Ave
  North York, ON M2H 2C9
  

  Our entire operation, including technical support and order fulfillment, is handled from the same location to ensure the best customer service.

• Can I visit your office?

  You're always welcome to stop by! Please schedule an appointment with us if you'd like to discuss business in more detail or visit us outside of our office hours.

• What are your office hours?

  We operate from 9:30 am to 5:30 pm EST Monday to Friday. We are close on the weekends and public holidays.

Placing Orders

• Can I place an order over the phone?

  Yes, you can call us at 416-502-8788 and we will quickly place the order for you. Our operation hours are Monday through Friday from 9:30 AM to 5:30 PM Eastern Time.

• Do you charge sales tax?

  Our website uses an automated tax compliance software that will collect sales taxes in accordance with the most current sales tax laws for each Canadian province.

• Can I change/cancel my order?

  If you need to change or cancel an order you just placed, please call our Customer Service Department as soon as possible at 416-502-8788. As long as the item has not yet departed from our facility, we will be able to change the order. If an order is canceled, we will issue a refund in your original payment method. Please note that most orders ship out within 24 hours of the order being placed. We are unable to change/cancel any order that has departed our facility.

Product Information

• How do I find the right cartridge(s) for my printer?

  We suggest you run a search either by your cartridge's model or your printer's model. Please do not skip any letter or number when entering your search terms. For example, HP CE410A and CF410A are 2 completely different cartridges.

  If you're still not sure, please give us a call at 416-502-8788 or email us at support@ultmax.ca to confirm what you need before placing your order.

• What are remanufactured cartridges?

  A remanufactured ink or toner cartridge is an original name-brand cartridge that has been recycled after the initial use. After an original cartridge has been depleted, our technicians disassemble the cartridge, clean any leftover residue, and replace any worn or broken components. The cartridges are rebuilt to the original condition, tested to ensure they perform to the industry standards, and professionally sealed and packaged before they are delivered to our customers. Our remanufactured cartridges offer significant savings when compared to the OEM and are 100% guaranteed.

• What are compatible cartridges?

  A compatible ink or toner cartridge is a generic version of a name-brand cartridge. Our compatible cartridges are carefully engineered and deliver the same performance as the original brand names at a fraction of the cost. All compatible cartridges include a 100% satisfaction guarantee, a full 1-year warranty, and lifetime customer support.

• Do you buy back empty cartridges?

  No, we do not refill or remanufacture empty cartridges at our facility. If you are interested in recycling your empty cartridges, we recommend you take them to a local office supply store like Office Depot or Staples, and they will likely recycle them for you or direct you towards a recycling center.

• Do you carry OEM (Original Equipment Manufacturer) cartridges?

  We are confident that our remanufactured and compatible ink and toner cartridges not only can bring significant savings to our customers but also have the same quality as the OEM. If you absolutely need OEM cartridges, we can special order them for you. Since their prices vary from time to time, the OEM cartridges are not available for online orders. Please contact us to place your orders

• What is the shelf life of your cartridges?

  If stored properly, our discount ink and toner cartridges offer approximately 24 months of shelf life.

• What is the best way to store my cartridges?

  Ink cartridges should always be stored in a ventilated and cool area; it is crucial that you keep them stored standing in an upright position at all times.

  Toner cartridges should be kept in the original packaging and never be exposed to moisture. It is also recommended to store your toner cartridges at room temperature.

Shipping & Estimated Delivery Time

• What shipping methods do you use?

  We ship with all major couriers, which include but are not limited to: Canada Post, Purolator, UPS, FedEx, etc. All orders will be trackable online on the corresponding couriers' websites.

• What are your shipping fees?

  FREE SHIPPING on orders over $50 before tax (certain locations are excluded). For orders under $50 before tax, shipping costs will be calculated during checkout.

• Do you ship internationally?

  No. At the moment, we only ship within Canada.

• What is the estimated delivery time?

  Depending on your location, most orders typically take 2-7 business days to arrive. Orders shipped to some remote locations can take up to 2 weeks. All orders are shipped from our warehouse in Toronto.

  Orders placed before 12:00 PM (EST) typically ship the same business day. For orders placed after 12:00 PM (EST), we will strive to ship them out on the same business day as well. If not, the next business day.

  Orders are shipped Monday through Friday. We do not ship on Saturdays, Sundays, or Public Holidays. Orders received on weekends and holidays will ship on the next business day. Please keep in mind that per industry standards, business days do not include weekends or holidays.

• Do you offer expedited shipping?

  We do offer expedited and express shipping with Canada Post. If you need your orders urgently, you may choose expedited and express shipping methods during checkout.

  Please keep in mind that expedited & express shipping comes at a higher cost. We don't offer free expedited & express shipping on any order.

  Plese note that products contain batteries (such as power banks and rechargeable gadgets) can only be shipped with regular and expedited services due to regulation.

Payment Option

• What type of payment options do you offer?

  We accept Visa, Mastercard, Discover, Debit Cards with Visa or Mastercard logo, PayPal, E-transfer, Google Pay and cheques or Money Order.

• How long will it take to process payment?

  Credit/Debit card, PayPal, and E-transfer payments are processed instantly. For cheques and money orders, it can take up to 5 business days to process payment. Please note that for the latter 2 options, orders will not be released until the funds are deposited in our account.

Product Warranty

• Will your products work on my printer?

  Yes, our discount ink and toner cartridges are designed to be 100% compatible with your printer and will deliver the same quality as the original brand at a fraction of the cost. Our products are guaranteed to provide exceptional print results or your money back.

• Will I void the warranty on my printer if I use your products?

  No, it will not. This is a common misconception that many printer companies abuse and perpetuate. As a consumer, your right to choose which supplies are best for you is protected by the laws of Canada.

  A manufacturer cannot require a consumer to use OEM parts under the threat of voiding the warranty. This practice is referred to as “tied selling” and is in direct violation of the Canadian Competition Act due to its anti-competitive nature.

  Source: Canadian Competition Act - Deceptive Marketing Practices

• What is your guarantee?

  A compatible ink or toner cartridge is a generic version of a name-brand cartridge. Our compatible cartridges are carefully engineered and deliver the same performance as the original brand names at a fraction of the cost. All our compatible cartridges include a 100% satisfaction guarantee, a full 1-year warranty, and lifetime customer support.

Return and Exchange

• What is your return policy?

  Our return policy is pretty straightforward. If you are not satisfied with your order, please let us know within a year of your order and we will take care of you. For details on our return policy, please click here.

• What if my package is lost or damaged?

  Please check your order as soon as the parcel(s) arrives. If the content is damaged, please send us an email to Customer Support with your Order# and a picture of the damaged produc. Then we will get you the replacement or a refund to your preference.

  If your order did not arrive on time, please provide us with your Order#, your email address, and your phone number (must be reachable during work hours). We will file a claim with the courier on your behalf.

  The courier then will start an investigation on the missing parcel, which can take up to 10 business days. If they manage to track it down, they will attempt another delivery to you. Otherwise, they will fully compensate for your loss.